At the heart of our business is the need to maintain a safe swimming environment for our clients. SCMG specializes in providing Full-Service Management for Clients that need their pool managed by lifeguards. SCMG provides the most high-trained lifeguards in the industry. In addition to being certified by the American Red Cross in Lifeguarding, our Lifeguards must attend safety trainings provided by industry experts, on-going in-service trainings, as well as customer service and hospitality trainings developed by Client Service Industry professionals. We combine this industry leading training with a business model that involves constant oversight by our full-time professional staff. This layer of oversight and accountability for our lifeguard staff combined with our client service approach has created an astonishing 97% client retention rate.
The SCMG Advantage:
- All SCMG lifeguards are certified by the American Red Cross.
- SCMG employees Full-Time American Red Cross Certified Lifeguard Instructors to ensure that all employees meet our certification standards.
- SCMG ’s Full-Time Lifeguard Instructors spends May – September making unannounced visits to the Swim Clubs to test the lifeguards’ skills. Any Lifeguard not passing the random skills test is pulled off their shift immediately and not allowed to work again until they complete and pass a retraining class.
- Lifeguards must attend in-service trainings throughout the summer to continue employment with SCMG.